Jika kamu mendapati masalah Face ID pada iPhone yang tiba-tiba tidak berfungsi, jangan panik. Kerusakan ini sering terjadi pada pengguna iPhone. Face ID sendiri merupakan salah satu teknologi pengenalan wajah yang disematkan pada iPhone.
Umumnya deretan iPhone tersebut yakni iPhone X, iPhone XS, iPhone XR, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, hingga versi terbarunya kini.
Apa Itu Face ID?
IC Face ID menyediakan pengesahan yang intuitif dan aman yang dimungkinkan karena adanya sistem kamera modern TrueDepth yang dilengkapi teknologi canggih untuk memetakan geometri wajah Anda secara akurat. Cukup dilihat sekilas saja, Face ID sudah dapat membuka kunci iPhone dan iPad Pro Anda dengan aman.
Cara untuk mengecek Face ID
Periksa Pembaruan
Lakukan pembaruan terlebih dahulu ke iOS versi terbaru. Pastikan model iPhone kamu dapat mendukung fitur Face ID.
Cek Pengaturan Face ID
Masuk ke Pengaturan > ketuk Face ID dan Kode Sandi. Nyalakan Face ID yang akan kamu gunakan.
Pastikan Kamera TrueDepth Tidak Terhalang Oleh Benda Asing
Bersihkan apapun yang menutupi kamera TrueDepth, kemungkinan debu, casing, dan pelindung layar.
Wajah Tidak Terhalang Oleh Apapun
Face ID Tidak Berfungsi – Posisikan wajah kamu dapat terlihat sepenuhnya oleh kamera TrueDepth. Untuk kamu yang menggunakan masker dan telah mengaktifkan Face ID dengan masker, pastikan mata kamu tidak terhalang. Perlu iPhone yang lebih baru untuk mendapatkan fitur tersebut.
Mengubah tampilan alternatif
Kamu dapat mengatur penampilan alternatif sehingga Face ID masih dapat mengenali kamu.
Untuk mengatur tampilan alternatif:
- Go to Pengaturan > ketuk Face ID dan Kode Sandi. Jika diminta, masukkan kode sandi Anda.
- Ketuk > Atur Tampilan Alternatif.
- Lihat iPhone dengan pandangan lurus dan posisikan wajah Kamu di dalam bingkai.
- Gerakan kepala perlahan untuk menyelesaikan lingkaran. Jika kamu tidak dapat menggerakkan kepala, ketuk Pilihan Aksesibilitas.
- Setelah selesai pemindaian Face ID pertama, ketuk > Lanjutkan.
- Gerakkan kepala perlahan untuk menyelesaikan lingkaran untuk kedua kalinya.
- Setelah pengaturan Face ID selesai, ketuk > Selesai.
Baca Juga: Penyebab dan Cara Mengatasi NFC iPhone Bermasalah
Mengatur ulang Face ID
Jika masih perlu bantuan, atur ulang Face ID, lalu atur lagi. Buka > Pengaturan, ketuk > Face ID and Kode Sandi, lalu ketuk > Atur Ulang Face ID. Selanjutnya, ketuk > Atur Face ID untuk mengaturnya lagi.
Kerusakan apabila Face ID rusak
- Sistem pengenalan wajah tidak akan bekerja
- Tidak dapat menggunakan fitur face id
- TrueDepth dinonaktifkan
Penyebab kerusakan
- Ada komponen yang sudah di ganti (paling umum adalah pemasangan layar / LCD yang tidak sempurna)
- Rusak atau error (terkena air, tertimpa benda kecil yang keras pada face id di bagian atas layar)
- Gagal update sistem, saat kalian melakukan upgrade versi iOS tetapi ada kendala biasanya akan ada kegagalan software. Nah kegagalan software itulah yang bisa menyebabkan Face ID off saat naik atau update versi iOS. Baterai minimal 50 % sebelum update iOS
Jika masalah ini masih belum bisa terpecahkan, kamu bisa datang langsung ke store Candra Apple Solution atau menghubungi via wa 081575403733.
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